With our service you get:
100% of calls processed
Professional contact centre operators will handle incoming calls, answer questions and gather the necessary information.
Reduction of fixed costs
You will forget about endless recruitment and training and reduce the costs associated with it: salaries, space rental.
Ready-made solution
You don't have to understand the intricacies of the process. Our experienced account managers will develop a script for the conversation, and our technical experts will set up the integration of the CC with your business.
The company's strong reputation
With quick response times (2 sec or less, up to 15 min) you will create the right impression with your customers.
We have been in business for 12 years and we understand why it is important for our clients not to miss a single call.
And we give them that opportunity.
And we give them that opportunity.
OUR CLIENTS
OUR SERVICES
We have extensive capabilities in providing inbound and outbound call handling services.
2 500 000
Average number of calls per year
50
Operators' workstations
300+
Successful cases
It's easy to work with us:
Online office with 24/7 access;
Regular reporting;
Ability to integrate with customer's CRM;
We are open from 8.00 to 23.00, no weekends.
We are good at taking calls
Stages of work in simple steps
Why choose us?
Every day we work to improve business processes: our own and those of our customers.
A personalised approach
We will immerse ourselves in your business and find the best solutions for your specific needs.
Completely variable costs
There are no subscription, installation or other 'air' charges. You only pay for the actual operating hours of the operator.
Ease of implementation
We take care of 90% of the integration with your business: we do the analysis, write the script, set up the telephony. Project launch in just 7 days.
Private account manager
Responsible for communication with the client.
He is an advocate for your interests within the CC. Always in touch, making suggestions for improvements.
He is an advocate for your interests within the CC. Always in touch, making suggestions for improvements.
Testing Department
Our own quality control department allows us to listen to up to 10% of calls per project every day. We find and eliminate our own mistakes ourselves.
Supervising your employees
Our cooperation will allow you to make a realistic assessment of the quality of your company's employees,
and identify overstaffing.
and identify overstaffing.
We don't believe in formulaic solutions for our clients
That's why any discussion of our projects does not start with a price list and what we can do.
It starts with an analysis of your business. We get to know your field and niche. We identify your client's pains and determine what they need to get in order to feel satisfied when they call your company.
Only after that do we move on to building general work algorithms and consolidate all the preparatory work done in the script of the conversation.
It starts with an analysis of your business. We get to know your field and niche. We identify your client's pains and determine what they need to get in order to feel satisfied when they call your company.
Only after that do we move on to building general work algorithms and consolidate all the preparatory work done in the script of the conversation.
DISCUSS THE PROJECT
Briefly tell us about your business and describe the problems that need attention.
Our specialist will prepare a personalised solution
and will contact you shortly.
Our specialist will prepare a personalised solution
and will contact you shortly.
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